Customer Service from a TURKey

Sometimes customer service can make your jaw drop.

Last week a dear friend of my parents passed unexpectedly in his sleep..
Name and details, are not mine to share.. And would offer nothing to this post.
Simply, he had gone to bed the night before, in the bed that he shared with his wife of 27 years.
And she was unable to wake him the following morning..

One of the first things that needed addressed was a replacement mattress..
Whatever the how or why, it would be only logical to get that taken care of quickly..

A call was made to Turk Furniture in Danville..
wait a minute
A CALL WAS MADE TO TURK FURNITURE IN DANVILLE ILLINOIS....
The situation was explained, the urgency emphasized..
This woman lost the love of her life, I only hours before the phone call was made..

Betcha want to know what Turk furniture had to say about that.........

"SORRY, WE'RE VERY BUSY AND WILL NOT BE ABLE TO DELIVER A MATTRESS TODAY".

What?!?!?!?!?  Are you really friggin' kidding me right now???? 
There isn't one SOB in that building that can run a mattress 10 miles away??? 
The gentleman that lost his life that day, would have carried a mattress on his back for someone in this situation..
I don't care how busy you are, how low your inventory is, or how you already have plans for lunch.
Drop a damn coin in the karma bank and do the right thing..

So...  Opposite this crappy customer service..

The second call was made to Illiana Mattress in Champaign..  Guess what...  They can get a mattress 30 miles in under an hour..
AND...  will go as far as replacing it, if it doesn't work out...
With kind, quick, courteous delivery..  Compassion for what this woman was going through..

That's how you do customer service..
That's why there is no need to ask why Danville dollars get spent in Champaign..
I would gladly pay and extra dollar for something that was handed to me with a smile, instead of a groan..