Sears.com third party vendor ElectronicDealz

I'm extremely frustrated that I was sucked in.
I feel completely scammed by this third party merchant situation.

I was confident in using a website that Sears had willingly attached its name to. As Sears has always been a reputable company for high dollar purchases.

So I order something that I thought was Sears endorsed. And I was electronically given a delivery date of 12/20 - 12/22. Still in time for Christmas.
There was no warning that the delivery date might be incorrect..

So here it is Christmas eve, and my order still shows as "processing". It hasn't even been picked or shipped.
Won't my son be disappointed when his sister is opening her "big gift" for the year, and the most exciting thing he'll have under the tree is socks and underwear.

I would have cancelled the order and made the purchase somewhere else. However, the fine print states this third party merchant will charge me a 25% restocking fee.

So, I have to pay for their inadequate logistics process??

When I emailed the company for a status, I received an automated reply about how their staff is working 24/7 to accommodate their high volume of orders.. I really don't care if they are on overtime..
As a buyer, planner, shipper, I am fully aware there are ways to accomplish the seemingly impossible.
The email also threatened that I shan't "escalate" my shipping request as it will only delay the process.

So friends, be warned. Even though you are shopping at sears.com, you're not shopping at Sears.
It appears that a once upstanding chain of retailers, took over the lesser ethics of it's new parent company Kmart.

Chelsey - Epic Fail

With the craziness of trying to prepare for the Holidays, Scott and I found ourselves doing some last minute shopping..

I worked until 5, and he had worked until 6. A trip to Sears, Walmart and a couple other smaller stores here in town, we opted to hit the North Steak-n-Shake, rather than come home and figure out something to cook at 8:30pm.

We no longer have a "favorite" waitress at Steak-n-Shake.. There a few there that are FANTASTIC.. But only a few.. Tonight.. We didn't get one of the "few".

Instead we had Chelsey.. I wasn't overly impressed with her demeanor when she arrived at our table to take our drink orders.. But I was tired, and I blew it off..
She didn't improve as the meal progressed.. But it wasn't the service she provided us, that was the problem..
It was the conversation we over heard, and the service she was giving an adjacent table, that was offputing (spell check says that's not a word).

Chelsey and a fellow waitress were wiping down tables in a row of booths. There was a table separating them, so they couldn't whisper to each other.. They should have waited until they could.

There were several exchanges between the two of them.. But only one sticks out in my head.
I heard Chelsey say "I wanted to tell her she shouldn't be rude the person that is about to deliver her food"..
Now we all have fears of immature waitstaff doing the unthinkable to our food. I am sure I'm not the only one that doesn't speak my mind or complain until AFTER my food has been delivered.. Chelsey's conversation just affirmed my worst nightmare.
-Don't piss off your server.

So then... Ha you thought I was done.

The very nice couple seated in the booth next to us, started out behind us. They asked to be moved because they were next to the window and it was chilly.
So they moved next to us, ordered their food and made small talk across the aisle from us. They food was delivered, they held hands and prayed before looking over their order.
Chelsey flew past them and the lady flagged her down to ask why there was nothing on her sandwich. Chelsey's reply was "it's on the bottom, that's just how the dress the sandwiches here", and off she went.
On her next fly by, the lady stopped her again. And this time dismantled the sandwich showing that the garlic mayonnaise along with everything else, was left off of her sandwich.
Chelsey again came back with the most informative answer I've ever heard.
"well that's weird". SAY WHAT????
How about "oh my.. I'm so sorry, let me take that back and have it done right for you"..
Nope.. This poor lady got, well I can get them for you... What did you have on it".
HOLY CRAP.. Worthlessness... You took the order.. YOU should tell HER what they left off.
And if that wasn't enough "do you want the garlic mayonnaise or regular".
SHE ORDERED THE GARLIC... WHY ARE YOU TRYING TO MAKE HER FEEL STUPID..
And she heard your "don't piss off the waitress" comment.. So I'm guessing she's afraid to push you too hard.

You got your 8% Chelsey.. But I should have spit on it..
and BONUS.. I called the corporate office..
MERRY CHRISTMAS.